Frequently asked questions
What payment solutions do you use?
You can pay with card, Mastercard, Vipps or Klarna.
Do you have free shipping?
Yep! If you buy for over 399kr, you will automatically get free shipping no matter where you live in the country! Note that if you use a discount code and the total comes to less than 399kr, you will have to pay shipping.
How much does shipping cost?
Shipping is free for all orders over 399kr. For orders under this amount, you can choose from the following options:
- Delivery with PostNord/Posten: NOK 79/89
- Order online and pick up in store: Free
How long will it take before I receive my package?
If you choose "pick up in store", you can pick up the package after 2 hours (you will be notified when the package is ready by email). Otherwise, we use Bring/Posten and PostNord's services. How long it takes depends on where in the country you live, but is estimated to be between 2-7 business days.
Can I return the package?
You can. If you want to return all or part of the package, send us an email at mail@tasseladden.no and mark the email with 'RETURN' and order number, and we'll fix it!
What do I do if I received a damaged/wrong product?
Take a picture of the product, send an email to mail@tasseladden.no and mark the email with "DAMAGE" or "WRONG PRODUCT" and the order number!