Frequently asked questions

Which payment solutions do you use?

You can pay by card (Visa/Mastercard), Vipps, or Klarna.

Do you offer free shipping?

Yes! We offer free shipping when you spend over the following amounts:

  • Norway: over 400 NOK
  • Sweden: over 1400 SEK
  • Denmark: over 1000 DKK
  • France / Belgium / Netherlands: over 130 EUR

Free shipping applies to standard delivery methods (Parcel Locker in Norway). Other delivery options, such as Service Point or home delivery, may incur an additional charge shown at checkout.

If you use a discount code and the total amount after the discount falls below the threshold, the standard shipping fee will be added.

How much does shipping cost?

Shipping is calculated at checkout based on the delivery address and selected shipping method.

Norway

  • 79 kr – PostNord Parcel Locker
  • 89 kr – PostNord Service Point
  • 89 kr – Parcel to mailbox

Free shipping applies for orders over 400 kr (some shipping methods may incur an additional charge).

International orders

  • Sweden: 215 SEK
  • Denmark: 150 DKK
  • France / Belgium: 20 EUR

Other delivery options may be displayed at checkout via UPS.

How long does delivery take?

Norway: Usually 1–6 business days.

International: Usually 3–10 business days, depending on the country and carrier.

During periods of high volume, delays may occur.

Can I pick up my order myself?

Yes! We offer click and collect from our warehouse at Flatåsen in Trondheim.

If you order before 3:00 PM on weekdays, your order is usually ready the same day. You will receive an email notification when your order is ready for pickup.

Pickup outside of opening hours can be arranged.

Do you ship frozen feed?

Yes, but only within Norway.

Frozen items are shipped in insulated styrofoam boxes with freezer packs to keep the products cold during transport. Special shipping rates and conditions apply to frozen items.

Can I change or cancel an order?

If your order has not been shipped yet, we can usually help you change or cancel it.

Please contact us as soon as possible at mail@tasseladden.no and provide your order number.

If the order has already been shipped, it must be processed as a regular return.

Can I return items?

Yes, you have a 14-day right of withdrawal from the date you receive the item.

To initiate a return, send an email to mail@tasseladden.no and mark the email with RETURN and your order number.

  • Return shipping costs are covered by the customer
  • The item must be unused and in its original packaging
  • Frozen items cannot be returned
What happens if I don't pick up my package?

If a package is not picked up in time and is returned to us, the customer may be charged for costs related to shipping, return shipping, and handling.

If you still want the item after the package has been returned to us, we can reship it upon payment of new shipping costs.

What do I do if I have received a wrong or damaged item?

Take a picture of the item and send an email to mail@tasseladden.no.

Mark the email with:

  • DAMAGE
  • WRONG PRODUCT

Remember to include your order number, and we will help you as soon as possible.