Delivery
🛍️ Click and collect in Trondheim
🚚 Delivery to Norway, Sweden, Denmark, and France
📦 Free shipping over 400 NOK / 1400 SEK / 1000 DKK / 130 EUR (FR/BE)
❄️ Frozen food is shipped in special packaging – separate terms and shipping prices apply
🌍 Delivery to Sweden, Denmark, France, and Belgium with UPS
⏱️ Delivery time: 1–6 working days in Norway and 3-10 days to Sweden, Denmark, France, and Belgium
Contents
- Click and collect in Trondheim
- Delivery
- Shipping of frozen goods
- Complaints
- Unclaimed packages and incorrect address
1. Click and collect in Trondheim
We offer click and collect from our warehouse at Flatåsen in Trondheim. Our warehouse opening hours are 09:00 - 16:00, Monday to Friday. If you order before 15:00 on weekdays, the order is usually ready the same day. You will receive a confirmation email when the order is ready for collection. We always recommend that you contact us before collection, as there may be times when we are out of the warehouse. It is also possible to collect your order outside of our regular opening hours, i.e., evenings/weekends, but this must be arranged in advance.
2. Delivery
2.1 Norway
We ship with PostNord and Posten/Bring. Delivery takes place to a mailbox, parcel locker, pickup point, or home, depending on the selected shipping method. Delivery time is normally 1–5 working days with Posten and 1–6 working days with PostNord, depending on postcode and time of order. During peak season, delays may occur due to high parcel volume.
Orders under 400 NOK:
- 79 NOK – PostNord Parcel Locker
- 89 NOK - PostNord Service Point
- 89 NOK – Parcel in mailbox
Orders over 400 NOK:
- Free - PostNord Parcel Locker
- 29 NOK - PostNord Service Point (Free over 5 kg)
- 79 NOK – Posten Parcel to pickup point (49 NOK over 5 kg)
- 129 NOK – PostNord Home (home delivery)
2.2 Sweden, Denmark, France, and Belgium
We offer safe and efficient delivery to Sweden, Denmark, France, and Belgium with reputable carriers. Delivery times are normally 3–10 working days, depending on postcode and chosen carrier.
Free shipping:
- Sweden: Over 1400 SEK
- Denmark: Over 1000 DKK
- France / Belgium: Over 130 EUR
Shipping cost below the limit:
- Sweden: 215 SEK
- Denmark: 150 DKK
- France / Belgium: 20 EUR
Other delivery options, including express delivery, are automatically calculated at checkout based on the delivery address and selected UPS service.
There will be no additional costs for the customer upon delivery. VAT, customs duties, and customs clearance fees are included in the shipping price. The package will be delivered to the chosen address or the nearest pickup point, depending on what is available in your area.
3. Shipping of frozen goods
We ship frozen goods only domestically within Norway. For frozen feed and frozen chews, special conditions apply to ensure that quality is maintained during transport.
All shipments are delivered with Posten's services, "Pakke til hentested" (parcel to pickup point) or "Pakke hjem pluss" (parcel home plus). We do not use temperature-controlled transport (thermo truck), but pack the goods in insulating styrofoam boxes with freezer elements. The solution has been thoroughly tested and keeps the products cool or frozen throughout the normal transport time.
NOTE: We cannot guarantee that the goods will remain frozen if you live on an island without a mainland connection or if your postcode has limited delivery.
Please note: The feed is not considered damaged if it is refrigerator-cold upon receipt (0–4 °C). You can safely refreeze it, without affecting quality or nutritional value.
3.1 Shipping and delivery terms for frozen goods
Shipping prices for frozen goods:
- Parcel to pickup point: 250 NOK
- Parcel home plus: 400 NOK
Prices apply to delivery to cities and central areas. For locations with long transport times (e.g., some areas in Northern Norway), a shipping surcharge may apply. If this applies to your order, we will contact you before dispatch.
3.2 Shipping days
- Monday: Whole country
- Tuesday: Oslo and Trøndelag only
Frozen goods are shipped early in the week to avoid weekend storage with the carrier, and orders should be placed by Friday at 15:00 to ensure dispatch the following Monday.
3.3 Packaging and minimum order
Frozen goods are shipped in styrofoam boxes with freezer elements, designed to maintain the correct temperature during transport. For optimal effect, the boxes must be as full as possible.
Therefore, we have the following rules:
- Minimum order: 12 kg of frozen goods (e.g., 24 x 500 g or 12 x 1 kg feed)
- Max per shipment: 1 styrofoam box = 18 kg frozen feed
Example of a full styrofoam box:
- 36 x 500g
- 18 x 1 kg
- We do not ship the 800g medallions, as they will not remain frozen all the way.
The examples above are for guidance only. The size and shape of the different products may vary, and small adjustments to the contents may therefore occur.
If you wish to purchase both frozen feed and frozen chews, we can check if there is space in the styrofoam box. If adjustment is necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g., treats), we can ship everything together if there is space; otherwise, it will be sent separately. You only pay one shipping cost.
3.4 Delivery responsibility
For delivery with "Pakke til hentested" (parcel to pickup point), the package will be delivered to the nearest Posten pickup point based on the address provided at the time of order.
You will receive shipping confirmation from us when the package has been dispatched.
The package must be collected as soon as possible, and no later than the same day you receive the pickup notification. Goods that deteriorate because the package is not collected within the same day, or that remain at the pickup point for too long, will not be refunded or replaced. This also applies if you change the pickup location or delivery date yourself in the Posten app.
It is the buyer's responsibility to monitor notifications and ensure that the package is collected in time.
For delivery with "Pakke hjem pluss", the recipient is responsible for being available at the agreed delivery time, or for having given clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient's own risk.
Remember to provide useful information about the delivery location, gate code, door notice, etc., in address line 1 and/or 2 when ordering, so that the driver can easily find their way.
If the package cannot be delivered as agreed with "Pakke hjem pluss", it will be sent to the nearest pickup point. This may cause delays, and we disclaim responsibility for damage or deterioration that may arise as a result.
3.5 Right of withdrawal
The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This is in accordance with the exceptions in the right of withdrawal act relating to foodstuffs, § 22 b.
4. Complaints
Discovered damage, error, or defects in the product?
Send us an email to mail@tasseladden.no with a picture and short description. We will help you as soon as possible.
5. Unclaimed packages and incorrect address
If a package is not collected in time and is therefore returned to us, the customer will be charged a fee of 250 NOK for shipments within Norway. The fee covers actual costs for shipping, return shipping, and handling.
For international shipments, the customer will be charged actual costs for return shipping and handling, as these vary between carriers and countries.
The customer is responsible for providing correct and complete name, address, and phone number when ordering. For delivery to a mailbox, the mailbox must be clearly marked with the recipient's name.
If a shipment cannot be delivered or returned to us due to an incorrect or incomplete address, missing marking on the mailbox, or lack of availability for delivery, this will be treated in the same way as unclaimed packages.
We do not refund shipping costs for unclaimed or returned packages. If the customer still wants the item after the shipment has been returned to us, the package can be sent again upon payment of new shipping.
If an international shipment cannot be returned to us by the carrier, for example due to local rules or lack of collection, the package may be destroyed by the carrier without a refund.
Updated 25.03.2026