Delivery
🛍️ Click and Collect in Trondheim
🚚 Delivery to Norway, Sweden, Denmark, and France
📦 Free shipping over 400 NOK / 1400 SEK / 1000 DKK / 130 EUR (FR/BE)
❄️ Frozen food is shipped in special packaging – separate terms and shipping rates apply
🌍 Delivery to Sweden, Denmark, France, and Belgium with UPS
⏱️ Delivery time: 1–6 business days in Norway and 3-10 days to Sweden, Denmark, France, and Belgium
Contents
- Click and Collect in Trondheim
- Delivery
- Shipping of frozen goods
- Complaints
- Uncollected packages and incorrect address
1. Click and Collect in Trondheim
We offer click and collect from our warehouse in Flatåsen, Trondheim. Our warehouse opening hours are 09:00 - 16:00, Monday to Friday. If you order before 3:00 PM on weekdays, the order is usually ready the same day. You will receive an email confirmation when your order is ready for collection. We always recommend contacting us before collection, as there may be times when we are out of the warehouse. It is also possible to collect your order outside of our regular opening hours, i.e., evenings/weekends, but this must be arranged in advance.
2. Delivery
2.1 Norway
We ship with PostNord and Posten/Bring. Delivery is to a mailbox, parcel locker, pickup point, or home, depending on the selected shipping method. Delivery time is normally 1–5 business days with Posten and 1–6 business days with PostNord, depending on postcode and order time. During peak season, delays may occur due to high parcel volumes.
Orders under 400 NOK:
- 79 NOK – PostNord Parcel Locker
- 89 NOK - PostNord Service Point
- 89 NOK – Package in mailbox
Orders over 400 NOK:
- Free - PostNord Parcel Locker
- 29 NOK - PostNord Service Point (Free over 5 kg)
- 79 NOK – Posten Package to pickup point (49 NOK over 5 kg)
- 129 NOK – PostNord Home (home delivery)
2.2 Sweden, Denmark, France, and Belgium
We offer safe and efficient delivery to Sweden, Denmark, France, and Belgium with reputable carriers. Delivery times are normally 3–10 business days, depending on postcode and chosen carrier.
Free shipping:
- Sweden: Over 1400 SEK
- Denmark: Over 1000 DKK
- France / Belgium: Over 130 EUR
Shipping cost below the limit:
- Sweden: 215 SEK
- Denmark: 150 DKK
- France / Belgium: 20 EUR
Other delivery options, including express delivery, are calculated automatically at checkout based on the delivery address and selected UPS service.
There will be no additional costs for the customer upon delivery. VAT, customs, and customs clearance fees are included in the shipping price. The package will be delivered to the selected address or the nearest pickup point, depending on what is available in your area.
3. Shipping of frozen goods
We only ship frozen goods domestically within Norway. For frozen food and frozen chews, special conditions apply to ensure quality is maintained during transport.
All shipments are normally delivered using Posten's services, "Package to pickup point" or "Package home plus". For some destinations further north, we may use PostNord if they have a shorter estimated delivery time. We do not use refrigerated transport (thermo-trucks), but pack the goods in insulating styrofoam boxes with freezing elements. The solution has been thoroughly tested and keeps the products chilled or frozen throughout the normal transport time.
Note:
1. We cannot guarantee that the goods will remain frozen if you live on an island without a mainland connection or if your postcode has limited delivery services.
2. The food is not considered spoiled if it is refrigerator cold upon receipt (0–4 °C). You can then safely refreeze it without affecting quality or nutritional value.
3.1 Shipping and delivery terms for frozen goods
Shipping prices for frozen goods:
- Package to pickup point: 250 NOK
- Package home plus: 400 NOK
For locations with long transport times, such as Alta and further north, we recommend ordering food in 1 kg packages, as these stay frozen longer than 500g packages. Transport time here can be around 5–6 days, and the products may no longer be deep-frozen upon arrival.
3.2 Shipping days
- Monday: All of Norway
- Tuesday: Only Trøndelag, Oslo, and large parts of Møre og Romsdal
Frozen goods are shipped early in the week to avoid weekend storage by the carrier, and orders should be placed by Friday at 3:00 PM at the latest to ensure dispatch the following Monday.
3.3 Packaging and minimum order
Frozen goods are shipped in styrofoam boxes with freezing elements, designed to maintain the correct temperature during transport. For optimal effect, the boxes must be as full as possible.
Therefore, we have the following rules:
- Minimum order: 12 kg of frozen goods (e.g., 24 x 500 g or 12 x 1 kg of food)
- Maximum per shipment: 1 styrofoam box = 18 kg of frozen food
Example of a full styrofoam box:
- 36 x 500g
- 18 x 1 kg
We do not ship these items:
- Complete food medallions in 800g
- Frozen ox neck 800g
The examples above are for guidance only. The size and shape of the various products may vary, and small adjustments to the contents may therefore occur.
If you wish to buy both frozen food and frozen chews, we can check if there is space in the styrofoam box. If adjustments are necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g., treats), we can ship everything together if there is space; otherwise, it will be sent separately. You only pay one shipping cost.
3.4 Delivery responsibility
For delivery with "Package to pickup point", the package will be delivered to the nearest Posten pickup point based on the address provided at the time of order.
You will receive shipping confirmation from us when the package has been dispatched.
The package must be collected as quickly as possible, and no later than the same day you receive the collection notification. Goods that deteriorate because the package is not collected within the same day, or that remain too long at the pickup point, will not be refunded or replaced. This also applies if you change the delivery location or delivery date yourself in the Posten app.
It is the buyer's responsibility to monitor notifications and ensure the package is collected in time.
For delivery with "Package home plus", the recipient is responsible for being available at the agreed delivery time, or for having provided clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient's own risk.
Remember to provide useful information about the delivery location, gate code, door notice, etc., in address line 1 and/or 2 when ordering, so that the driver can easily find the address.
If the package cannot be delivered as agreed with "Package home plus", it will be sent to the nearest pickup point. This may cause delays, and we disclaim responsibility for damage or deterioration that may arise as a result.
3.5 Right of withdrawal
The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This follows from the exception in the Right of Withdrawal Act § 22 letter b, which applies to goods that deteriorate or quickly expire.
3.6 Complaints
If the goods are completely thawed upon receipt, either due to delay or damage to the packaging, we will cover this and send a new shipment at no extra cost. Please contact us as soon as possible and include a picture of the contents, and of the packaging if it is damaged.
4. Complaints
Discovered damage, defect, or missing item?
Send us an email to mail@tasseladden.no with a picture and a brief description. We will help you as soon as possible.
5. Uncollected packages and incorrect address
If a package is not collected in time and is therefore returned to us, the customer will be charged a fee of 250 NOK for shipments within Norway. For larger or heavier packages, the amount will be adjusted according to the actual cost. The fee covers shipping, return shipping, and handling.
For international shipments, the customer will be charged actual costs for return shipping and handling, as these vary between carriers and countries.
The customer is responsible for providing correct and complete name, address, and phone number when ordering. For delivery to a mailbox, the mailbox must be clearly marked with the recipient's name.
If a shipment cannot be delivered or is returned to us due to an incorrect or incomplete address, missing marking on the mailbox, or lack of availability for delivery, this will be handled in the same way as uncollected packages.
We do not refund shipping costs for uncollected or returned packages. If the customer still wants the item after the shipment has been returned to us, the package can be resent upon payment of new shipping fees.
If an international shipment cannot be returned to us by the carrier, for example, due to local rules or failure to collect, the package may be destroyed by the carrier without a refund.
Updated 03.05.2026