Delivery
đïž Click and collect in Trondheim
đ Delivery to Norway, Sweden and Denmark
đŠ Free shipping in Norway over 399 kr
âïž Frozen feed is shipped in special packaging - separate terms and conditions apply.
đ Delivery to Sweden and Denmark with FedEx International Connect Plus â everything included
â±ïž Delivery time: 1â6 business days in Norway and 3-10 days to Sweden and Denmark
Click and collect in Trondheim
We offer click and collect from our warehouse at BrĂžset in Trondheim. Our warehouse opening hours are 09:00 - 15:00, Monday to Friday. If you order before 15:00 on weekdays, your order is usually ready the same day. You will receive a confirmation by email when your order is ready for collection. We always recommend that you contact us before collection, as in some cases we may be out of stock for a period of time. It is also possible to collect your order outside of our regular opening hours, i.e. evenings/weekends are possible, but must be agreed in advance.
Delivery
Norway
We ship with PostNord and Posten/Bring. Delivery is made to a mailbox, parcel box or the nearest pickup location. If the parcel box is too far away, the package will be sent to a store.
Delivery time is 1-5 business days with Posten/Bring and 1-6 business days with PostNord. Delivery time is affected by zip code and time of order. Check normal delivery time for your zip code with Posten here . During peak season, delays may occur, due to large parcel volumes at Posten and PostNord.
We offer free shipping on purchases over 399kr, otherwise shipping costs 79 (PostNord) / 89kr (Posten). We also want to be competitive in our shipping prices and none of our competitors have as low shipping as us!
Sweden and Denmark
To our good neighbors, we ship with FedEx International Connect Plus, a safe and efficient shipping method. Delivery times are normally 3â10 business days, depending on the zip code and FedEx route. There is free shipping on orders over 2000 NOK, and for orders under 2000 NOK there is a 200 NOK shipping fee.
There will be no additional costs for the customer upon delivery - VAT, customs and customs clearance fees are all included in the shipping fee. The package will be delivered to the selected address or the nearest delivery point.
Frozen goods - only shipped within Norway
We do not ship frozen products to Sweden or Denmark. For frozen food and frozen chews, separate terms apply to ensure quality during transport. All shipments of frozen goods will be delivered to your door.
Fixed price and delivery time
Shipments of frozen goods to cities and central areas have a fixed shipping price of NOK 250. Additional costs may apply to areas with long transport times (e.g. parts of Northern Norway). We will contact you before shipment if this is applicable.
Shipping days
- Monday (nationwide)
- Tuesday (only for delivery to Oslo)
Frozen goods are shipped early in the week to avoid weekend storage with the carrier, and orders should be placed no later than Friday at 3:00 PM to ensure shipment the following Monday.
Packaging and minimum order
To ensure that the frozen products stay frozen all the way to you, we ship them in polystyrene boxes with freezer elements. The boxes are designed to maintain the correct temperature during transport.
A Styrofoam box must be as full as possible to function optimally. That is why we have set a minimum limit of approximately 12 kg of frozen goods per shipment. This means either 24 x 500 g of feed, or 4 x 3 kg of feed. This corresponds to one full polystyrene box. In one shipment there is a maximum of two polystyrene boxes, i.e. approx. 24 kg of frozen feed.
Note : It is not possible to order 12 kg and then add, for example, a few frozen chews in an extra box. An almost empty Styrofoam box will not retain the cold, and the products risk thawing along the way.
If you want to buy both frozen food and frozen chews, we double check that there is room in the polystyrene box. If adjustments are necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g. treats), these can be shipped together if there is room in the box or they can be shipped separately. You still only pay one shipping cost.
Delivery responsibility
All shipments of frozen goods will be sent to your home. You as the buyer are responsible for being available for delivery. If the package cannot be delivered, it will be sent to a pickup location and must be picked up the same day. Products that are damaged due to delayed pickup, incorrect address or long transport will not be refunded .
We cannot guarantee that the goods will stay frozen if you live on an island without a mainland connection or if your zip code has limited delivery.
Note : The feed is not considered spoiled if it is refrigerator-cold upon receipt (0â4 °C). You can then safely freeze it again without affecting its quality or nutritional value.
Right of withdrawal
The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This is in line with the exceptions in the Right of Withdrawal Act relating to Food, Section 22 b.
Complaints
Discovered damage, errors or defects in the item?
Send us an email to mail@tasseladden.no with a picture and a short description. We will help you as soon as possible.
Unclaimed packages
If a package is not picked up on time and is returned to us, you will be charged a fee of 200 NOK to cover shipping and handling. The customer is responsible for providing the correct name, address and phone number when ordering. We do not refund shipping costs for undelivered packages.
Updated 27.05.2025