Delivery
🛍️ Click & Collect in Trondheim
🚚 Delivery to Norway and the EU (Sweden, Denmark, France, Belgium, and the Netherlands)
📦 Free shipping over 400 NOK / 1400 SEK / 1000 DKK / 130 EUR (FR/BE/NL)
❄️ Frozen food is shipped in special packaging – separate terms and shipping rates apply
⏱️ Delivery time: 1-6 business days in Norway and 3-10 days to the EU
Contents
- Click & Collect in Trondheim
- Delivery
- Shipping of frozen goods
- Complaints
- Unclaimed packages and incorrect address
1. Click & Collect in Trondheim
We offer click and collect from our warehouse at Flatåsen in Trondheim. Our warehouse opening hours are 09:00 - 16:00, Monday to Friday. If you order before 15:00 on weekdays, the order is usually ready the same day. You will receive an email confirmation when your order is ready for collection. We always recommend contacting us before collection, as in some cases we may be out of the warehouse for a period. It is also possible to collect your order outside our regular opening hours, i.e., evening/weekend is possible, but must be arranged in advance.
2. Delivery
2.1 Norway
We ship with PostNord and Posten/Bring. Delivery is to a mailbox, parcel locker, pickup point, or home, depending on the chosen shipping method. Delivery time is normally 1–5 business days with Posten and 1–6 business days with PostNord, depending on the postcode and time of order. During peak season, delays may occur due to high parcel volume.
Orders under 400 NOK:
- 79 NOK – PostNord Parcel Locker
- 89 NOK - PostNord Service Point
- 89 NOK – Package in mailbox
Orders over 400 NOK:
- Free - PostNord Parcel Locker
- 29 NOK - PostNord Service Point (Free over 5 kg)
- 79 NOK – Posten Package to pickup point (49 NOK over 5 kg)
- 129 NOK – PostNord Home (home delivery)
2.2 Sweden, Denmark, France, Belgium, and the Netherlands (EU/EEA)
We offer safe and efficient delivery to EU countries with reputable carriers. Delivery times are normally 3–10 business days, depending on the postcode and chosen carrier.
Free shipping:
- Sweden: Over 1400 SEK
- Denmark: Over 1000 DKK
- France / Belgium / Netherlands: Over 130 EUR
Shipping cost below the limit:
- Sweden: 215 SEK
- Denmark: 150 DKK
- France / Belgium / Netherlands: 20 EUR
Other delivery options, including express delivery, are automatically calculated at checkout based on the delivery address and chosen UPS service.
VAT is calculated and paid upon purchase. Customs duties and any import fees are not included in the purchase price and are paid directly to the carrier upon delivery.
3. Shipping of frozen goods
We only ship frozen goods domestically within Norway. For frozen food and frozen chews, special conditions apply to ensure quality is maintained during transport.
All shipments are normally delivered using Posten's services, "Pakke til hentested" (Package to pickup point) or "Pakke hjem pluss" (Home package plus). For some destinations further north, we may use PostNord if they have a shorter estimated delivery time. We do not use refrigerated transport (thermo-truck), but pack the goods in insulating styrofoam boxes with freezer elements. The solution has been thoroughly tested and keeps products cool or frozen throughout the normal transport time.
Note:
1. We cannot guarantee that the goods will remain frozen if you live on an island without a mainland connection or if your postcode has limited delivery service.
2. The food is not considered spoiled if it is refrigerator cold upon receipt (0–4 °C). In that case, you can safely refreeze it without affecting quality or nutritional value.
3.1 Shipping and delivery terms for frozen goods
Shipping prices for frozen goods:
- Package to pickup point: 250 NOK
- Home package plus: 400 NOK
Areas with extended transport time:
To Finnmark, the transport time is 5–7 days. For these areas, we only send frozen food in 1 kg blocks. Units under 1 kg, including 500g food and all types of frozen chews, are not sent there. Small units thaw significantly faster than whole blocks and do not last throughout the entire transport time.
We reserve the right to cancel orders that we cannot ship safely, regardless of destination. The customer will then receive a full refund.
3.2 Shipping days
- Monday: Entire country (except Finnmark)
- Tuesday: Only Trøndelag, Oslo and large parts of Møre og Romsdal
- Thursday: Finnmark
Frozen goods are shipped early in the week to avoid weekend storage at the carrier. Orders should be placed by Friday 15:00 to ensure dispatch on the following Monday.
Shipments to Finnmark go on Thursdays. With 5–7 days of transport time, the package is then en route through the weekend and arrives early the following week, instead of being stored at a terminal. Orders to Finnmark should be placed by Wednesday 15:00.
3.3 Packaging and minimum order
Frozen goods are shipped in styrofoam boxes with freezer elements, designed to maintain the correct temperature during transport. For optimal effect, the boxes must be as full as possible.
Therefore, we have the following rules:
- Minimum order: 12 kg of frozen goods (e.g., 24 x 500 g or 12 x 1 kg of food). For areas with extended transport time, see section 3.1, only 1 kg blocks apply.
- Max per shipment: 1 styrofoam box = 18 kg of frozen food
Example of a full styrofoam box:
- 36 x 500g
- 18 x 1 kg
We do not ship these items:
- Complete food medallions in 800g
- Frozen beef neck 800g
The examples above are for guidance only. The size and shape of different products may vary, and small adjustments to the content may therefore occur.
If you wish to buy both frozen food and frozen chews, we can check if there is space in the styrofoam box. This applies only to destinations with normal transport time. Frozen chews are not sent alone and must be ordered together with frozen food. The food constitutes the frozen mass in the box and is what keeps the chew frozen throughout transport.
If adjustments are necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g., treats), we can send everything together if there is space; otherwise, it will be sent separately. You only pay one shipping cost.
3.4 Delivery responsibility
For delivery with "Pakke til hentested" (Package to pickup point), the package will be delivered to the nearest Posten pickup point based on the address provided during the order.
You will receive shipping confirmation from us when the package has been dispatched.
The package must be collected as soon as possible, and no later than the same day you receive the pickup notification. Goods that deteriorate because the package is not collected within the same day, or that remain at the pickup point for too long, will not be refunded or replaced. This also applies if you change the delivery location or delivery date yourself in the Posten app.
It is the buyer's responsibility to monitor notifications and ensure the package is collected on time.
For delivery with "Pakke hjem pluss" (Home package plus), the recipient is responsible for being available at the agreed delivery time, or for having provided clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient's own risk.
Remember to provide useful information about the delivery location, gate code, door notice, etc., in address line 1 and/or 2 when ordering, so that the driver can easily find the address.
If the package cannot be delivered as agreed with "Pakke hjem pluss", it will be sent to the nearest pickup point. This may cause delays, and we disclaim responsibility for damage or deterioration that may arise as a result.
3.5 Right of withdrawal
The right of withdrawal does not apply to frozen products. This follows from the exemption in the Right of Withdrawal Act § 22 letter b, which applies to goods that deteriorate or quickly expire.
The right to complain under the Consumer Purchases Act applies regardless of this. See section 3.6.
3.6 Complaints
If the goods are completely thawed upon receipt, either due to delay or damage to the packaging, we will cover this and send a new shipment at no extra cost. Please contact us as soon as possible and include a picture of the contents, and of the packaging if it is damaged.
4. Complaints
Discovered damage, error, or defect in the item?
Send us an email to mail@tasseladden.no with a picture and a brief description. We will help you as soon as possible.
5. Unclaimed packages and incorrect address
If a package is not collected on time and is therefore returned to us, the customer will be charged a fee of 250 NOK for shipments within Norway. For larger or heavier packages, the amount will be adjusted according to actual cost. The fee covers shipping, return shipping, and handling.
For international shipments, the customer will be charged actual costs for return shipping and handling, as these vary between carriers and countries.
The customer is responsible for providing correct and complete name, address, and telephone number when ordering. For delivery to a mailbox, the mailbox must be clearly marked with the recipient's name.
If a shipment cannot be delivered or returned to us due to an incorrect or incomplete address, missing mailbox marking, or unavailability for delivery, this will be handled in the same way as unclaimed packages.
We do not refund shipping costs for unclaimed or returned packages. If the customer still wishes to receive the item after the shipment has been returned to us, the package can be resent upon payment of new shipping costs.
If an international shipment cannot be returned to us by the carrier, for example due to local regulations or lack of collection, the package may be destroyed by the carrier without a refund.
Updated 29.07.2026