Delivery
🛍️ Click and Collect in Trondheim
🚚 Delivery to Norway and EU (Sweden, Denmark, France, Belgium, and Netherlands)
📦 Free shipping over 400 NOK / 1400 SEK / 1000 DKK / 130 EUR (FR/BE/NL)
❄️ Frozen food is shipped in special packaging - separate terms and shipping rates apply
⏱️ Delivery time: 1-6 business days in Norway and 3-10 days to the EU
Contents
- Click and Collect in Trondheim
- Delivery
- Shipping of frozen goods
- Complaints
- Unclaimed packages and incorrect address
1. Click and Collect in Trondheim
We offer click and collect from our warehouse at Flatåsen in Trondheim. Our warehouse opening hours are 09:00 - 16:00, Monday to Friday. If you order before 15:00 on weekdays, the order is usually ready the same day. You will receive an email confirmation when your order is ready for pickup. We always recommend contacting us before pickup, as we may occasionally be out of the warehouse for a period. It is also possible to pick up your order outside our regular opening hours, meaning evening/weekend is possible, but must be arranged in advance.
2. Delivery
2.1 Norway
We ship with PostNord and Posten/Bring. Delivery occurs to mailboxes, parcel lockers, pickup points, or home, depending on the selected shipping method. Delivery time is normally 1–5 business days with Posten and 1–6 business days with PostNord, depending on postcode and time of order. During peak season, delays may occur due to high parcel volume.
Orders under 400 kr:
- 79 kr – PostNord Parcel Locker
- 89 kr - PostNord Service Point
- 89 kr – Package to mailbox
Orders over 400 kr:
- Free - PostNord Parcel Locker
- 29 kr - PostNord Service Point (Free over 5 kg)
- 79 kr – Posten Package to pickup point (49 kr over 5 kg)
- 129 kr – PostNord Home (home delivery)
2.2 Sweden, Denmark, France, Belgium, and Netherlands (EU/EEA)
We offer safe and efficient delivery to EU countries with reputable carriers. Delivery times are normally 3–10 business days, depending on the postcode and selected carrier.
Free shipping:
- Sweden: Over 1400 SEK
- Denmark: Over 1000 DKK
- France / Belgium / Netherlands: Over 130 EUR
Shipping cost below threshold:
- Sweden: 215 SEK
- Denmark: 150 DKK
- France / Belgium / Netherlands: 20 EUR
Other delivery options, including express delivery, are automatically calculated at checkout based on the delivery address and selected UPS service.
VAT is calculated and paid upon purchase. Customs duties and any import fees are not included in the purchase price and are paid directly to the carrier upon delivery.
3. Shipping of frozen goods
We only ship frozen goods domestically within Norway. For frozen food and frozen chews, special conditions apply to ensure quality is maintained during transport.
All shipments are normally delivered using Posten's services, "Pakke til hentested" (Package to pickup point) or "Pakke hjem pluss" (Home package plus). For some destinations further north, we may use PostNord if they have a shorter estimated delivery time. We do not use refrigerated transport (thermal vehicles), but pack goods in insulating styrofoam boxes with freezing elements. This solution has been thoroughly tested and keeps products cool or frozen throughout the normal transport time.
Note:
1. We cannot guarantee that the goods will remain frozen if you live on an island without mainland connection or if your postcode has limited delivery services.
2. The food is not considered spoiled if it is refrigerator cold upon receipt (0–4 °C). You can safely refreeze it, without affecting quality or nutritional value.
3.1 Shipping and delivery terms for frozen goods
Shipping prices for frozen goods:
- Package to pickup point: 250 kr
- Home package plus: 400 kr
For locations with long transport times, such as Alta and further north, we recommend ordering food in 1 kg packages, as these stay frozen longer than 500g. Transport time here can be around 5–6 days, and the products may no longer be deep-frozen upon arrival.
3.2 Shipping days
- Monday: Nationwide
- Tuesday: Only Trøndelag, Oslo, and large parts of Møre og Romsdal
Frozen goods are shipped early in the week to avoid weekend storage with the carrier, and orders should be placed by Friday 15:00 at the latest to ensure dispatch the following Monday.
3.3 Packaging and minimum order
Frozen goods are shipped in styrofoam boxes with freezing elements, designed to maintain the correct temperature during transport. For optimal effect, the boxes must be as full as possible.
Therefore, we have the following rules:
- Minimum order: 12 kg of frozen goods (e.g., 24 x 500g or 12 x 1kg of food)
- Maximum per shipment: 1 styrofoam box = 18 kg of frozen food
Example of a full styrofoam box:
- 36 x 500g
- 18 x 1 kg
We do not ship these items:
- Complete food medallions in 800g
- Frozen beef neck 800g
The examples above are for guidance only. The size and shape of the various products may vary, and small adjustments to the contents may therefore occur.
If you wish to purchase both frozen food and frozen chews, we can check if there is space in the styrofoam box. If adjustment is necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g., treats), we can ship everything together if there is space, otherwise it will be sent separately. You only pay one shipping cost.
3.4 Delivery Responsibility
For delivery with "Pakke til hentested" (Package to pickup point), the package will be delivered to the nearest Posten pickup point based on the address provided at the time of order.
You will receive shipping confirmation from us when the package has been dispatched.
The package must be picked up as soon as possible, and no later than the same day you receive the pickup notification. Goods that spoil because the package is not picked up within the same day, or that remain too long at the pickup point, will not be refunded or replaced. This also applies if you change the pickup location or delivery date yourself in the Posten app.
It is the buyer's responsibility to monitor notifications and ensure the package is picked up in time.
For delivery with "Pakke hjem pluss" (Home package plus), the recipient is responsible for being available at the agreed delivery time, or for having provided clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient's own risk.
Remember to provide useful information about the delivery location, gate code, door note, etc., in address line 1 and/or 2 when ordering, so that the driver can easily find the address.
If the package cannot be delivered as agreed with "Pakke hjem pluss", it will be sent to the nearest pickup point. This may cause delays, and we disclaim responsibility for damages or spoilage that may arise as a result.
3.5 Right of withdrawal
The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This follows from the exception in the Right of Withdrawal Act § 22 letter b, which applies to goods that deteriorate or quickly expire.
3.6 Complaints
If the goods are completely thawed upon receipt, either due to delay or damage to the packaging, we will cover this and send a new shipment at no extra cost. Please contact us as soon as possible and include a picture of the contents, and of the packaging if it is damaged.
4. Complaints
Discovered damage, defects, or missing items in your order?
Send us an email at mail@tasseladden.no with a picture and a short description. We will help you as soon as possible.
5. Unclaimed packages and incorrect address
If a package is not collected in time and is therefore returned to us, the customer will be charged a fee of 250 kr for shipments within Norway. For larger or heavier packages, the amount will be adjusted according to the actual cost. The fee covers shipping, return shipping, and handling.
For international shipments, the customer will be charged actual costs for return shipping and handling, as these vary between carriers and countries.
The customer is responsible for providing a correct and complete name, address, and telephone number when ordering. For delivery to a mailbox, the mailbox must be clearly marked with the recipient's name.
If a shipment cannot be delivered or returned to us due to an incorrect or incomplete address, missing mailbox marking, or unavailability for delivery, this will be handled in the same way as unclaimed packages.
We do not refund shipping costs for unclaimed or returned packages. If the customer still wishes to receive the item after the shipment has been returned to us, the package can be resent upon payment of new shipping fees.
If an international shipment cannot be returned to us by the carrier, for example due to local regulations or lack of collection, the package may be destroyed by the carrier without a refund.
Updated 29.07.2026