Delivery

đŸ›ïž Click and collect in Trondheim
🚚 Delivery to Norway, Sweden, Denmark and France
📩 Free shipping over 399 NOK / 1900 SEK / 1200 DKK / 150 EUR (FR)
❄ Frozen feed is shipped in special packaging - separate terms and conditions apply.
🌍 Delivery to Sweden, Denmark and France with FedEx International Connect Plus – everything included
⏱ Delivery time: 1–6 business days in Norway and 3-10 days to Sweden, Denmark and France


Click and collect in Trondheim

We offer click and collect from our warehouse at BrĂžset in Trondheim. Our warehouse opening hours are 09:00 - 15:00, Monday to Friday. If you order before 15:00 on weekdays, your order is usually ready the same day. You will receive a confirmation by email when your order is ready for collection. We always recommend that you contact us before collection, as in some cases we may be out of stock for a period of time. It is also possible to collect your order outside of our regular opening hours, i.e. evenings/weekends are possible, but must be agreed in advance.

Delivery

Norway

We ship with PostNord and Posten/Bring. Delivery is made to mailbox, parcel locker, pick-up point, or home, depending on the chosen shipping method. Delivery time is normally 1–5 business days with Posten and 1–6 business days with PostNord, depending on postal code and order time. During peak season, delays may occur due to high parcel volume.

Orders under 400 NOK:
  • NOK 79 – PostNord (to the nearest parcel locker or store)
  • NOK 89 – Posten (Parcel in mailbox)
Orders over 400 NOK:
  • Free – PostNord (to the nearest parcel locker or store)
  • NOK 79 – Posten (to the nearest pick-up point)
  • NOK 119 – PostNord Home (home delivery)

 

Sweden, Denmark and France

We ship with FedEx International Connect Plus, a safe and efficient shipping method. Delivery time is normally 3–10 business days, depending on postal code and FedEx route.

Free shipping:
  • Over SEK 1900
  • Over DKK 1200
  • Over EUR 150 (France)
Shipping cost under the threshold:
  • SEK 190
  • DKK 125
  • EUR 17 (France)
No additional costs will apply upon delivery – VAT, customs duties, and clearance fees are all included in the shipping fee. The package will be delivered to the chosen address or the nearest pickup point.

 

Frozen goods - only shipped within Norway

We only ship frozen products within Norway. Separate terms apply to frozen food and frozen chews to ensure quality during transport.

All shipments are delivered with Posten “Parcel to pick-up point” or “Parcel Home Plus.” We do not use thermo transport (temperature-controlled vehicles), but pack the goods in insulated styrofoam boxes with ice packs. This solution has been thoroughly tested and keeps the products chilled or frozen throughout the normal transit time.

Note: We cannot guarantee that products will remain frozen if you live on an island without a mainland connection or if your postal code has limited delivery service.

Please note: The food is not considered spoiled if it is refrigerator cold upon arrival (0–4 °C). You can safely refreeze it without affecting quality or nutritional value.

Shipping and delivery terms for frozen goods

Shipping rates for frozen goods:

  • Parcel to pick-up point: NOK 200
  • Parcel Home Plus: NOK 350

The prices apply to cities and central areas. For locations with long transport times (e.g., certain areas in Northern Norway), an additional shipping fee may apply. If this is relevant to your order, we will contact you before dispatch.


Shipping days

  • Monday: Nationwide
  • Tuesday: Only Oslo and TrĂžndelag

Frozen goods are shipped early in the week to avoid weekend storage with the carrier, and orders should be placed no later than Friday at 3:00 PM to ensure shipment the following Monday.


Packaging and minimum order

Frozen goods are shipped in insulated boxes with ice packs, designed to maintain the correct temperature during transit. For optimal performance, the boxes must be as full as possible.

Therefore, the following rules apply:
  • Minimum order: approx. 12 kg of frozen goods (e.g. 24 × 500 g or 4 × 3 kg food packs)
  • Maximum per shipment: 2 insulated boxes = approx. 24 kg of frozen food
  • We do not ship the 800 g medallions, as they will not stay frozen during transport.

The minimum order corresponds to one full insulated box. A single shipment can contain up to two insulated boxes—approximately 24 kg of frozen food.

Note: You cannot order 12 kg and then add, for example, a few frozen chews in a second box. A partially filled insulated box will not retain the cold, and the products risk thawing completely. If you wish to purchase both frozen food and frozen chews, we can check whether they can fit in the same box. If adjustments are necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g. treats), we will ship everything together if space allows—otherwise, they will be shipped separately. You will only pay one shipping fee.


Delivery responsibility

For delivery with Parcel to Pick-up Point, the package will be delivered to the nearest Posten collection point based on the address provided at checkout. You will receive a notification when the package is ready for collection, and it must be picked up as soon as possible to ensure the contents remain in good condition. Products that deteriorate due to late collection or an incorrectly provided address will not be refunded.

For delivery with Parcel Home Plus, the recipient is responsible for being available at the agreed delivery time, or for providing clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient’s own risk.

Please remember to provide useful information about the delivery location, such as gate code, door notes, etc., in address line 1 and/or 2 when placing your order, so the driver can easily find the address.

If the package cannot be delivered as agreed with Parcel Home Plus, it will be sent to the nearest collection point. This may cause delays, and we disclaim responsibility for any damage or deterioration that may occur as a result.


Right of withdrawal

The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This is in line with the exceptions in the Right of Withdrawal Act relating to Food, Section 22 b.

Complaints

Discovered damage, errors or defects in the item?
Send us an email to mail@tasseladden.no with a picture and a short description. We will help you as soon as possible.

Unclaimed packages

If a package is not picked up on time and is returned to us, you will be charged a minimum fee of 250 NOK to cover shipping and handling. The customer is responsible for providing the correct name, address and phone number when ordering. We do not refund shipping costs for undelivered packages.

 

Updated 27.05.2025