Delivery

đŸ›ïž Click and collect in Trondheim
🚚 Delivery to Norway, Sweden, Denmark and France
📩 Free shipping over 399 NOK / 1900 SEK / 1300 DKK / 170 EUR (FR)
❄ Frozen food is shipped in special packaging - separate terms and shipping prices apply.
🌍 Delivery to Sweden, Denmark and France with UPS and FedEx (France)
⏱ Delivery time: 1–6 business days in Norway and 3-10 days to Sweden, Denmark and France


Click and collect in Trondheim

We offer click and collect from our warehouse at FlatÄsen in Trondheim. Our warehouse opening hours are 09:00 - 16:00, Monday to Friday. If you order before 15:00 on weekdays, your order is usually ready the same day. You will receive a confirmation by email when your order is ready for collection. We always recommend that you contact us before collection, as in some cases we may be out of stock for a period of time. It is also possible to collect your order outside of our regular opening hours, i.e. evenings/weekends are possible, but must be agreed in advance.

Delivery

Norway

We ship with PostNord and Posten/Bring. Delivery is to a mailbox, parcel box, pickup location or home, depending on the shipping method chosen. Delivery time is normally 1–5 business days with Posten and 1–6 business days with PostNord, depending on the zip code and time of order. During peak season, delays may occur due to high package volume.

Orders under 400 NOK:

  • NOK 79 – PostNord Parcel Locker
  • NOK 89 - PostNord Service Point
  • 89 kr – Package in the mailbox

Orders over 400 NOK:

  • Free - PostNord Parcel Locker
  • NOK 29 - PostNord Service Point (Free over 5 kg)
  • NOK 79 – Posten Parcel to collection point (NOK 49 over 5 kg)
  • 129 kr – PostNord Home (home delivery)

Sweden, Denmark and France

We offer safe and efficient delivery to Sweden, Denmark and France with reputable carriers. Delivery times are normally 3–10 business days, depending on the zip code and carrier chosen.

Free shipping:

  • Sweden: Over 1900 SEK
  • Denmark: Over 1300 DKK
  • France: Over 170 EUR

Shipping cost below the limit:

  • Automatically calculated at checkout based on delivery address and selected carrier.

There will be no additional delivery costs for the customer. VAT, customs and customs clearance fees are included in the shipping price. The package will be delivered to the selected address or the nearest delivery point, depending on what is available in your area.

Shipping of frozen goods

We only ship frozen goods domestically in Norway. Separate terms and conditions apply to frozen feed and frozen chews to ensure that quality is maintained during transport.

All shipments are delivered with Posten's services, Parcel to pickup or Parcel to home plus. We do not use thermal transport (thermomobile), but pack the goods in insulating polystyrene boxes with freezing elements. The solution has been thoroughly tested and keeps the products cool or frozen throughout the normal transport time.

NOTE: We cannot guarantee that the goods will stay frozen if you live on an island without a mainland connection or if your zip code has limited delivery.

Note : The feed is not considered spoiled if it is refrigerator-cold upon receipt (0–4 °C). You can then safely freeze it again without affecting its quality or nutritional value.

Shipping and delivery terms for frozen goods

Shipping prices for frozen goods:

  • Package to pickup location: 250 kr
  • Package home plus: 400 kr

Prices apply to delivery to cities and central areas. For places with long transport times (e.g. certain areas in Northern Norway) a shipping surcharge may apply. If this applies to your order, we will contact you before dispatch.


Shipping days

  • Monday: The whole country
  • Tuesday: Only Oslo and TrĂžndelag

Frozen goods are shipped early in the week to avoid weekend storage with the carrier, and orders should be placed no later than Friday at 3:00 PM to ensure shipment the following Monday.

Packaging and minimum order

Frozen goods are shipped in polystyrene boxes with freezer elements, designed to maintain the correct temperature during transport. For optimal effect, the boxes must be as full as possible.

We therefore have the following rules:

  • Minimum order: 12 kg of frozen goods (e.g. 24 x 500 g or 4 x 3 kg of feed)
  • Max per shipment: 1 polystyrene box = approx. 18 kg frozen feed

Example of a full polystyrene box:

  1. 36 x 500g
  2. 5 x 3kg + 8 x 500g
  3. 1 x 3kg + 30 x 500g
  • We do not ship the medallions in 800g, as they will not stay frozen the entire time.

The examples above are for guidance only. The size and shape of the various products may vary, and small adjustments to the content may therefore occur.

If you want to buy both frozen food and frozen chews, we can check if there is room in the polystyrene box. If adaptation is necessary, we will contact you before shipping. If you order both frozen and dry goods (e.g. treats), we can ship everything together if there is room, otherwise it will be shipped separately. You only pay one shipping cost.


Delivery responsibility

When delivering with Parcel to pickup location, the package will be delivered to the nearest Posten delivery location based on the address provided when ordering.
You will receive shipping confirmation from us when the package has been shipped.

The package must be picked up as soon as possible, and no later than the same day you receive the pickup notification. Goods that deteriorate because the package is not picked up within the same day, or that are left at the pickup location for too long, will not be refunded or replaced. This also applies if you change the delivery location or delivery date yourself in the Posten app.

It is the buyer's responsibility to follow the notifications and ensure that the package is picked up on time.

When delivering with Pakke hjem plus, the recipient is responsible for being available at the agreed delivery time, or having given clear instructions if the package can be left without a signature. Delivery without a signature is at the recipient's own risk.

Remember to provide useful information about delivery location, gate code, door note, etc. in address line 1 and/or 2 when ordering, so that the driver can easily find you.

If the package cannot be delivered as agreed with Pakke hjem pluss, it will be sent to the nearest pickup location. This may result in a delay, and we disclaim liability for any damage or deterioration that may occur as a result.


Right of withdrawal

The right of withdrawal does not apply to frozen products, unless the goods are damaged during transport. This is in line with the exceptions in the Right of Withdrawal Act relating to Food, Section 22 b.

Complaints

Discovered damage, errors or defects in the item?
Send us an email to mail@tasseladden.no with a picture and a short description. We will help you as soon as possible.

Unclaimed packages

If a package is not picked up on time and is returned to us, you will be charged a fee of 250 NOK to cover shipping and handling. The customer is responsible for providing the correct name, address and phone number when ordering. We do not refund shipping costs for undelivered packages.

Updated 26.01.2026